Sophia is a qualified beauty therapist of 3 years. After developing an interest in beauty at a young age she went on to study Beauty Therapy and received her NVQ Level 2 & 3 at Solis Nail and Beauty Training in Norwich, specializing in Massage & Nails. Sophia is very passionate about her profession and enjoys all aspects of the industry. Treatment quality and customer care are of her utmost importance. Upon finishing her therapist training, Sophia began work as a self employed therapist welcoming her own business F I A Nails. F I A Nails was a great achievement for Sophia as her clientele grew she took the opportunity to learn more skills such as eyebrow waxing, threading, and massage. Customer satisfaction is important to Sophia so she would always ensure the clients would leave happy and would return. One of Sophia’s duties was to promote & market the products and services she offered. She did this by use of social media, such as Facebook & Instagram. Whilst working at F I A Nails, Sophia then landed herself job at a well-established spa in Elvedon Forest, known as the Aqua Sana at Centre Parcs. Sophia worked on the reception and was in charge of checking in guests for their treatments, booking treatments over the phone and on the computer, taking guests to the treatment waiting area, dealing with customer complaints and retailing products. Sophia demonstrated a huge enthusiasm for beauty therapy so Centre Parcs put her through some retail & product training knowledge. This enabled her to confidently retail the products in the boutique. Sophia exceeded her retail targets on a monthly basis and therefore earnt commission on top of her monthly wage and was able to choose a choice of Elemis and Decleor products dependent on her sales. Sophia was also lucky enough to be put through a Shellac conversion course which enabled her to perform Manicure & Pedicure treatments during times of therapist sickness. It was a great help to have Sophia step in when thera

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