FAQs About Our Massage & Beauty Treatments in Ibiza

Massage Beach specialises in a variety of treatments, including poolside massages, beauty treatments, and spa services at select locations across Ibiza. Our offerings cater to relaxation, rejuvenation, and overall wellness.

We operate across Ibiza at 4- and 5-star hotels, poolside venues, and the Sirenis Vital Spa in Playa d’en Bossa. Mobile treatments at private villas may also be available upon request.

You can book online through our website, via WhatsApp, or by speaking with our therapists or hotel reception teams at participating venues.

We recommend booking as early as possible to secure your preferred time and therapist, especially during peak holiday seasons.

Yes, we accommodate group bookings! For smaller groups, treatments can be booked directly online. For larger groups or special arrangements, please contact us in advance so we can organise multiple treatments for your friends or family.

We provide a wide range of services, including massages, facials, nail treatments, and more. Check our website or venue-specific treatment menus for the full list.

Yes, we offer treatments tailored for children, including mini-manicures and gentle massages. Simply select a children's treatment when booking online for a perfectly suited experience.

Our treatments typically last between 10 to 90 minutes, depending on the service selected. Exact durations are listed on the booking page or treatment menu.

We cannot guarantee specific therapists as they rotate between venues. If you see a therapist you prefer, we recommend booking a treatment with them on the day. Alternatively, you can speak to the therapist directly about their schedule or contact us for general assistance.

Yes, we aim to make our services accessible. Please inform us of any mobility needs when booking so we can accommodate you.

If you arrive late for your appointment, your treatment time may be reduced to ensure we stay on schedule for the next client. We recommend arriving 5–10 minutes early to fully enjoy your experience.

Yes, consultation time is included within the overall treatment duration. For example, if you book a 60-minute treatment, up to 5 minutes may be spent on consultation. This ensures the treatment is tailored to your needs while respecting the scheduled time.

Yes, you can book multiple treatments back-to-back. Simply select your desired treatments when booking, and we will ensure a smooth transition between them.

Yes, we recommend removing any jewellery before your massage to ensure your comfort and prevent damage or loss of your items. Please remember that you are responsible for taking care of your jewellery. Ideally, remove it before arriving for your treatment and store it safely at your accommodation or with a trusted family member.

Yes, you can book treatments for others online if you know the time and treatment they would like. Gift vouchers can be purchased in person at the Sirenis Vital Spa reception. Unfortunately, vouchers are not available to purchase online at this time.

Depending on the treatment, we may recommend avoiding direct sunlight, swimming, or strenuous activity for a short period. Your therapist will provide aftercare advice specific to your treatment.

Yes, subject to availability, same-day bookings are possible. We recommend booking early to secure your preferred time and therapist.

We accept major credit and debit cards as well as cash. Online bookings require a deposit or full payment in advance.

Yes, cash payments are accepted.

Hotel Bookings: Cancellations or rescheduling require a minimum of 24 hours' notice. If cancelled within this timeframe, a full refund will be provided. Cancellations made within 24 hours are non-refundable.

Mobile Bookings: Require 48 hours' notice for cancellations or changes. Cancellations within this period will receive a full refund. Cancellations made with less than 48 hours' notice are non-refundable.

Sirenis Vital Spa: Contact reception on +34 971 391 176 with at least 24 hours' notice to cancel or reschedule. Cancellations within this timeframe will be eligible for a full refund. Cancellations made within 24 hours are non-refundable.

You can change your booking time as long as the request is made outside the 24-hour cancellation window. Please send a WhatsApp message to +34 609 065 433 to arrange the change.

Yes, you can change your treatment choice within 24 hours of your appointment, provided the new treatment is of the same or longer duration. For longer treatments, we will need to confirm availability. Please contact us via WhatsApp at +34 609 065 433 to make the change.

If you encounter any issues while booking online, please get in touch with us via email at enquiries@massagebeach.com or send a WhatsApp message to +34 609 065 433 for assistance.

Yes, you can book back-to-back treatments or multiple services in a single session. Select your preferred treatments when booking online to ensure availability. Our online system makes it easy to tailor your session to your preferences.

We currently do not offer package deals or promotional discounts. Treatments are priced individually, and you can find the full list of services and prices on our website or at your venue.

Missed appointments may result in the loss of your deposit or full charge for the treatment. Please contact us as soon as possible if you are unable to attend.

Wear comfortable clothing and arrive at least 10 minutes early. If you’re having a massage, avoid heavy meals beforehand. Let your therapist know about any medical conditions or preferences.

Treatments are completed outside by the pool, where swimwear is typically worn by all guests. You can wear either dry swimwear or underwear—whichever makes you most comfortable. For added privacy, we can close curtains if required. However, to maintain a comfortable temperature, at least one curtain may remain open during your treatment. Rest assured, our therapists use professional draping techniques to ensure your comfort throughout.

Yes, many of our venues have covered or indoor areas to ensure treatments continue regardless of the weather.

We adhere to strict hygiene protocols, including sterilising equipment and using disposable materials where necessary. Your safety and comfort are our top priorities.

Absolutely! Many of our clients enjoy combining massages with beauty treatments for a full relaxation experience.

Yes, we would love to hear about your experience! You can leave a review on TripAdvisor or via the link provided in your email receipt.

Yes, gift vouchers are available for purchase at the Sirenis Vital Spa reception. While vouchers cannot currently be purchased online, treatments can be booked directly through our website if you know the desired time and treatment type. For gift vouchers, please visit the spa directly.

Yes, we offer mobile massage and/or beauty services where our therapists travel to your villa, apartment, or private location in Ibiza. This allows you to enjoy professional treatments in the comfort of your own space. To book a mobile massage, visit the mobile booking page on our website.