customer Terms and Conditions

This page tells you information about us and the legal terms and conditions of use of any Massage Beach services and products purchased by you. Before you use any Massage Beach Limited services, products, website or application you must agree to the terms and conditions.

Massage Beach Limited reserves the right to amend these terms and conditions from time to time.

PAYMENTS

The Site currently uses third parties to process payments. You should be aware that online payment transactions are subject to validation checks by your card issuer and we are not responsible if your card issuer declines to authorise payment for any reason. Please note, it is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this.

All our website financial transactions are handled through our payment services provider Braintree Payments, a division of PayPal. You should only provide your personal information to PayPal after reviewing the PayPal privacy policy (available at www.paypal.co.uk). We will share information with PayPal only to the extent necessary for the purposes of processing payments you make via our website and/or mobile application.

CANCELLATION POLICY

All operating locations excluding Sirenis Vital Spa

Please give a minimum of 24 hours notice should you wish to cancel or reschedule your appointment. Cancellation of an appointment must be made by speaking with one of our therapists at the working location, emailing enquiries@massagebeach.com or through the Massage Beach customer Application. We will confirm receipt of your cancellation request as soon as we receive; please note emails are only checked periodically throughout the day.

Sirenis Vital Spa

Please give a minimum of 24 hours notice should you wish to cancel or reschedule your appointment. You can do this by calling our friendly bilingual reception on +34 971 39 11 76

DEPOSIT PAYMENTS

All operating locations excluding Sirenis Vital Spa

A deposit of 10 € or more is required for all future bookings at our venues. Deposits are non refundable if an appointment is missed or cancelled within 24 hours of the appointment. You may reschedule an appointment if you give more than 24 hours notice.

Private bookings

A deposit of 25€ is required to make a private booking reservation. Deposits are non refundable if an appointment is missed or cancelled within 48 hours of the appointment. You may reschedule an appointment if you give more than 24 hours notice.

GIFT VOUCHERS

These terms and conditions refer to Gift vouchers. The terms and conditions do not affect your statutory rights.

  1. Gift vouchers can be purchased from a Massage Beach operating location or online via www.massagebeach.com
  2. Gift vouchers can be purchased with a minimum value of 10 €, maximum value of 250 €.
  3. Promotional codes, discounts and offers cannot be used to purchase gift vouchers.
  4. Gift vouchers are redeemable at any Massage Beach location and online. At certain times exclusions may apply where gift vouchers cannot be used to make a particular purchase. Massage Beach reserves the right to amend these exclusions at any time.
  5. Gift vouchers are issued by Massage Beach LTD, Unit 2 Uffcott Farm, Uffcott, Swindon, Wiltshire, SN4 9NB
  6. If the value of your gift voucher is higher than your purchase value the remaining balance will be remain on the gift voucher and this can be redeemed at a later date.
  7. Gift vouchers cannot be redeemed or exchanged for cash. Refunds will not be given for the purchase of a gift voucher.
  8. Gift vouchers are valid for 12 months from the date of purchase. Any remaining balance will expire from the original purchase date.
  9. Massage Beach accepts no liability for lost, stolen or damaged gift vouchers.
  10. Massage beach reserves the right to refuse gift vouchers that appear to have been duplicated, tampered, and altered or, which is otherwise suspected of being fraudulent.

RETURNS 

If for any reason you’re dissatisfied with your product purchase, we will gladly offer a refund on all full price products returned to us within fourteen days of your receipt, provided they are returned in their original packaging, in an unopened and unused condition. Sale items cannot be returned unless they are faulty.

Please be aware that due to EU hygiene regulations we cannot offer  a refund, replacement or exchange on items returned in non-saleable condition.

For all returns please visit one of our working locations or send to:

Massage Beach 

Beauty Centre at SIRENIS VITAL SPA

Av. Pere Matutes Noguera,

Playa Den Bossa,

Ibiza,

Spain

07800

We regret that we cannot reimburse postage costs. 

We will refund your product as quickly as possible by sending the money back to your original payment method. If your card has expired email enquiries@massagebeach.com.

PERSONAL INFORMATION

Personal data submitted to Massage Beach Limited via the website or mobile application will be used for the purposes specified in this privacy policy.

We may use your personal information to:

(a) Administer the website and/ or mobile application;

(b) Enable your use of the services available on the website and/or mobile application;

(c) Send to you goods purchased, and supply to you services purchased.

(d) Send statements and invoices to you, and collect payments from you.

(e) Send you general (non-marketing) commercial communications.

(f) Send you email notifications, which you have specifically requested.

(g) Send to you our newsletter and other marketing communications relating to our business, which we think, may be of interest to you by email or similar technology. You can inform us at any time if you no longer require marketing communications by emailing enquiries@masagebeach.com.

(h) Deal with enquiries and complaints made by or about you relating to the website.

Where you submit personal information for publication on our website and/or mobile application, we will publish and otherwise use that information in accordance with the license you grant to us.

We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

DISCLOSURES

We may disclose information about you to any of our clients, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose information about you:

(a) To the extent that we are required to do so by law.

(b) In connection with any legal proceedings or prospective legal proceedings.

(c) In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and

(d) To the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.

Except as provided in this privacy policy, we will not provide your information to third parties.

PROTECTING YOUR PERSONAL DATA

Massage Beach Limited will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure servers. All electronic transactions you make to or receive from our payment provider Braintree Payments, a division of PayPal will be encrypted using SSL technology.

Note that we do not store your credit or debit card details.

Of course, data transmission over the Internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

POLICY AMENDMENTS

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes. We may also notify you of changes to our privacy policy by email.

THIRD PARTY WEBSITES

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

UPDATING INFORMATION

Please let us know if the personal information that we hold about you needs to be corrected or updated by emailing enquiries@massagebeach.com

COOKIES AND BROWSER INFORMATION

We may collect, store and use the following kinds of personal data:

(a) Information about your computer and about your visits to and use of this website including your IP address, geographical location, browser type, referral source, length of visit and number of page views.

(b) Information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services.

(c) Information that you provide to us for the purpose of registering or purchasing a product or service with us;.

(d) Information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters.

(e) Any other information that you choose to send to us.

Cookies

A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We use both “session” cookies and “persistent” cookies on the website. We will use the session cookies to keep track of you whilst you navigate the website. We will use the persistent cookies to enable our website to recognise you when you visit.

Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

We may use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: Google privacy policy.

Most browsers allow you to refuse to accept cookies. (For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.) This will, however, have a negative impact upon the usability of many websites including this one.

DISCLAIMER

The information contained in this website is for general information purposes only. The information is provided by Massage Beach Ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Massage Beach Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Massage Beach LTD takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

FREQUENTLY ASKED QUESTIONS

Please visit our frequently asked questions page  which  also clarifies points and adds to our terms and conditions.